Terms of service

The Canine Casebook is operated from White Cottage, College Road, Denstone, Uttoxeter, ST14 5HR, United Kingdom. For anything relating to these terms, contact [contact email to be added].

The Canine Casebook is a record-keeping tool for dog trainers and behaviour practitioners: client and dog records, cases, assessments, goals and progress, session notes, risks, incidents, referrals, reports, CPD and consent history.

It is deliberately not a booking system, calendar, invoicing tool or payment processor for your clients, and it does not replace them. It does not provide veterinary, behavioural, legal or compliance advice. Professional judgement about any dog, client or record remains entirely yours.

• You must be 18 or over and using the service for professional purposes.
• You are responsible for keeping your sign-in details secure and for everything done under your account.
• A practice owner controls who is invited, what role they hold and when access is removed.
• Tell us promptly if you believe an account has been compromised.

New practices start on a 14-day free trial with full features and no card required. Nothing is charged when the trial ends and there is nothing to cancel — the account simply moves to read-only limits until you choose a plan.

• Solo: £12.99 per month, or £129.90 per year (two months free).
• Practice: £12.99 per practitioner per month, or £129.90 per practitioner per year (two months free).
• AI assistant add-on: £5 per month, optional and separate, with a monthly limit on drafts.

Prices are in pounds sterling and include VAT where it applies. Subscriptions renew automatically each month or year until cancelled. Adding practitioner seats mid-term is charged from the date of the change; removing seats takes effect at the next renewal and we do not refund part-used seats.

Payments are taken by Stripe, our payment processor. You provide card details directly to Stripe and we never see or store your card number. If a payment fails we will retry and contact you; if it remains unpaid we may suspend access until it is settled.

We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal, and you may cancel before then if you do not accept it.

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the paid period and you keep access until then. We do not give refunds for part-used periods except where UK consumer law requires it or where we have not delivered the service. You can export your records before your access ends, and we can supply an export on request.

• The accuracy and lawfulness of everything you record is your responsibility.
• You must have an appropriate lawful basis and, where needed, consent from your clients to record and share their information.
• You remain the data controller for your clients' records and must meet your own data protection obligations.
• Where your professional body or insurer requires records to be kept in a particular way or for a particular period, that remains your duty.
• Keep your own copies of anything you cannot afford to lose; exports are available at any time.

You agree not to:

• Use the service unlawfully, or to store content you have no right to hold.
• Attempt to access another practice's data, probe security, or interfere with the service.
• Resell, sublicense or white-label the service without our written agreement.
• Upload malware, or content that is abusive, defamatory or otherwise unlawful.

We may suspend or end an account that breaches these terms, and will tell you why wherever we can.

The AI add-on produces drafts only. Every draft must be read, corrected and approved by a qualified person before it becomes part of a record or is shared with a client. AI output may be wrong or incomplete and we give no warranty as to its accuracy.

We own the software, design and branding. You own the records and content you enter, and you grant us only the licence needed to host, back up, display and process that content so we can provide the service.

We aim for the service to be available at all times but cannot promise it will be uninterrupted. We may carry out maintenance and will give notice of planned downtime where practical.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period.

We may update these terms and will give reasonable notice of material changes. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

See also our privacy notice and data processing terms.